Business IT Support Packages

Flexible support packages, bespoke SLAs - get exactly the right IT support for your business

Flexible Business IT Support Packages

We offer a range of support package options to suit the needs of small to medium-sized business.

Ad Hoc

Call us whenever you need IT support. We'll simply charge for the time it takes to resolve your issue at our standard hourly rates.

  • % Call out including first hour
  • % per hour thereafter
Blocks of Time

Buying support time using our Blocks of Time packages provides you with a discounted package of pre-purchased hours. These packages are ideal if you know you will need on-going support and want to take advantage of our discounted package rates but don't want to commit to an annual contract.

A Block of twelve hours must be purchased upfront, which entitles you to a 25% discount on our Ad Hoc rates

Bespoke SLA

If you need on-going and regular support and want our best possible support terms, then a negotiated contract based on an SLA tailored specifically to your business is the best way to go. Once agreed, simply set up a Standing Order or pay the agreed monthly invoice and we'll be there to support you whenever you need us.

Call PTS today to discuss how we can support your IT support requirements.