Microsoft Teams Phone

Microsoft Teams Phone

Many companies and individuals will have become very familiar with Microsoft Teams during recent times. As hybrid-working became so common-place, Teams became an essential tool for maintaining contact and boosting productivity.

A less well known add-on of Teams is Microsoft Teams Phone, which gives users the ability to make and receive calls directly in Microsoft Teams. It integrates Teams with more traditional VoIP functionality, so users can stay connected using their computer, tablet, mobile device, or desk phone.

Microsoft Teams Phone enables rich, reliable, and secure calling with a list of features commonly found in VoIP systems. The conferencing feature allows businesses to get all their employees together, even when they are working remotely, using either the enterprise voice or video call conferencing functionality. In addition, the call management feature gives companies better control over their cloud telephony. Employees can easily manage their comms by using ‘do not disturb’, reverse number lookup, voicemail, and delegation functionality. Microsoft Teams Phone also includes direct routing so individuals can use their own telecom provider and make calls using their existing phone provider.

Larger organisations or those that deal with a heavy volume of calls, will benefit from contact centre integration that allows firms to integrate Microsoft Teams business voice calling with their contact centre software. This provides access to all your communication needs through a single app, cutting down on complexity.

Microsoft Teams Phone comes with an auto-attendant, which can ensure that calls aren’t missed and adds a professional touch to your communication output. Microsoft Teams Phone lets users set parameters based on their time zone, language, or availability for answering and routing calls automatically. There’s no need to miss an important call or end up with frustrated customers that can’t reach you.